Refund policy

Return & Refund Policy

Last updated: September 1, 2026

At Nexora Custom Designs, our products are made to order. Products are produced after an order is placed and are manufactured, packaged and shipped through trusted third-party production and fulfillment partners.

Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or products that are no longer wanted.

However, if your order arrives damaged, defective, incorrectly produced, materially different from what you ordered, or is otherwise covered by applicable consumer protection law, please contact us. We will review the issue and coordinate with our fulfillment partners to provide the appropriate resolution.

1. Damaged, Defective, Incorrect or Misprinted Products

Please inspect your order when it arrives.

If you receive a product that is:

damaged during delivery;
defective or affected by a manufacturing issue;
materially misprinted or incorrectly produced;
materially different from the product you ordered; or
otherwise not in conformity with your order,

please contact us at nexorapersonalized@gmail.com as soon as reasonably possible and, where applicable, within 30 days of delivery.

Please provide:

your order number;
a clear description of the issue; and
clear photographs showing the product and the problem.

We may request additional information or photographs when reasonably necessary to investigate the issue.

For eligible production or fulfillment issues, we will coordinate with the appropriate fulfillment partner to investigate the matter.

Depending on the circumstances and applicable law, the resolution may include a replacement, refund, repair, price reduction, cancellation, or another appropriate remedy.

For eligible damaged or defective products, you generally will not need to return the product unless we specifically instruct you to do so.

2. Change of Mind, Size or Color

Because our products are made to order, we generally do not accept returns or exchanges solely because:

you changed your mind after placing your order;
you selected the wrong size;
you selected the wrong color or product option;
you no longer want the product;
the product was purchased as a gift and is no longer required; or
you provided incorrect information when placing or customizing your order.

Please carefully review your product selection, size, color, customization details and shipping information before completing your purchase.

This section does not exclude, limit or replace any mandatory consumer rights that apply to your purchase.

3. Personalized and Customized Products

Products personalized or customized using information, images, text or specifications provided by the customer are made specifically according to the customer's requirements.

Where permitted by applicable law, clearly personalized or customized products are generally not eligible for cancellation, return or exchange solely because of a change of mind.

This does not affect any rights or remedies available where the product is defective, damaged, incorrectly produced, materially different from the order, or otherwise covered by mandatory consumer protection law.

4. Order Changes and Cancellations

Our products may enter production shortly after an order is placed.

If you need to change or cancel an order, please contact us as soon as possible at:

nexorapersonalized@gmail.com

We will make reasonable efforts to accommodate requests received before production begins.

Once an order has entered production or fulfillment, we may be unable to change or cancel the order.

Nothing in this section limits any cancellation, withdrawal or other statutory right that cannot legally be excluded.

5. How Returns Are Handled

If a return is required under applicable law or specifically authorized by us, we will provide the appropriate return instructions before you send the product back.

Please do not send any product directly to Printify, an individual production provider, fulfillment facility, or any other third-party address unless we specifically instruct you to do so.

For eligible issues that do not require the physical return of the product, we may resolve the matter through a replacement or refund without requiring the product to be returned.

If a physical return is legally required or specifically authorized, we will provide the applicable return address and instructions to you before the return is shipped.

The responsibility for return shipping costs will depend on the reason for the return and the applicable law.

For products returned because they are defective, damaged, incorrectly supplied, or otherwise covered by a mandatory consumer remedy, return shipping costs will be handled in accordance with applicable law and the circumstances of the case.

For any voluntary return that we expressly authorize outside mandatory consumer rights, the customer may be responsible for the direct cost of return shipping unless otherwise agreed.

6. How We Handle Product Issues

Your customer-service contact is always Nexora Custom Designs.

If you experience a problem with your order, you do not need to contact the individual production or fulfillment provider yourself.

After receiving your request, we may coordinate internally with our fulfillment platform and the production or fulfillment partner responsible for your order to investigate the issue.

The production or fulfillment partner may vary depending on the product, destination, availability and other operational requirements.

Once the issue has been reviewed, we will communicate the applicable resolution directly to you.

7. Exchanges and Replacements

Because our products are made to order, standard exchanges for a different size, color, design or product option are generally not available.

If a product is defective, damaged, incorrectly produced or materially different from the order, we may provide a replacement or another appropriate remedy after reviewing the issue.

Where applicable law provides a right to repair, replacement, price reduction, cancellation or refund, that legal right will not be restricted by this policy.

8. Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your payment provider, bank or card issuer.

Where applicable law specifies a particular refund timeframe, we will process the refund in accordance with that legal requirement.

If you believe an approved refund has not been received within the applicable processing period, please contact us at:

nexorapersonalized@gmail.com

9. European Union and European Economic Area Customers

Where EU or EEA consumer law applies to your purchase, you may have statutory consumer rights relating to online purchases, including applicable withdrawal rights and legal guarantees concerning the conformity of goods.

For qualifying distance sales, consumers generally have a 14-day right of withdrawal, subject to applicable exceptions.

The withdrawal period generally runs from the date the consumer, or a third party designated by the consumer, obtains physical possession of the goods.

An important exception may apply to goods made to the consumer's specifications or clearly personalized, where the applicable law permits the exception.

Where a statutory withdrawal right applies, customers may exercise that right in accordance with applicable law and the withdrawal instructions provided by Nexora Custom Designs.

Where a valid statutory withdrawal applies, return shipping costs and refunds will be handled in accordance with applicable law.

Nothing in this policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable EU or EEA law.

10. United States Customers

For customers in the United States, returns, refunds, replacements and other remedies are handled according to this policy together with applicable federal, state and local consumer protection laws.

Our made-to-order return rules apply to ordinary change-of-mind returns unless applicable law requires otherwise.

Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be excluded.

If you receive a damaged, defective, incorrect or materially misrepresented product, please contact us so that we can review the issue and provide an appropriate resolution.

11. United Arab Emirates Customers

For customers in the United Arab Emirates, this policy is subject to applicable UAE consumer protection requirements.

Where applicable UAE law provides a consumer with a right to return, exchange, repair or receive a refund for defective, damaged, incomplete, incorrectly described or otherwise non-conforming goods, those rights will not be restricted by this policy. UAE digital-commerce legislation specifically addresses consumer return/exchange rights in circumstances including defective, damaged, incomplete or incorrectly described goods.

Nothing in this policy is intended to exclude or restrict any mandatory consumer right or remedy applicable under UAE law.

Customers should contact Nexora Custom Designs directly regarding any order issue so that we can review the matter and coordinate the appropriate resolution.

12. Third-Party Production and Fulfillment

Our products are produced, packaged and fulfilled through third-party production and fulfillment partners.

The specific production or fulfillment partner used for an order may vary depending on the product, destination, availability and other operational requirements.

These partners operate as part of our fulfillment process.

Customers should not be required to contact an individual production provider directly regarding returns, refunds, replacements or product issues.

All customer-service requests should be directed to:

Nexora Custom Designs
Email: nexorapersonalized@gmail.com

We may coordinate with the relevant fulfillment platform and production partner internally to investigate and resolve your request.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, waive or replace any mandatory consumer rights or remedies that apply to your purchase.

If applicable law gives you a right to cancel, withdraw, return, repair, replace, receive a price reduction or obtain a refund, that right remains unaffected.

Where applicable law conflicts with any provision of this policy, the mandatory requirements of the applicable law will prevail.