Privacy policy
Privacy Policy
Last Updated: September 1, 2026
Nexora Custom Designs Nexora operates this website and online store (the “Services”). Our store is powered by Shopify, and we use Printify and applicable production, fulfillment, payment, shipping, and other service providers to operate our business and fulfill orders.
This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.
1. Information We Collect
Depending on how you use our Services, we may collect:
- Name, email address, telephone number, billing and shipping address, and country or region.
- Order, transaction, payment-status, return, refund, and customer-service information.
- Account information if you create an account.
- Customization information you provide for personalized products, such as names, dates, text, or images.
- Communications you send to us.
- Technical and usage information, such as IP address, browser, device, operating system, pages viewed, and interactions with our website.
- Information collected through cookies and similar technologies.
Payment information may be processed directly by Shopify or applicable payment providers. We do not intentionally store complete payment-card numbers when they are processed by payment providers.
2. How We Collect Information
We may collect information:
- Directly from you.
- Automatically through our website, cookies, and similar technologies.
- Through Shopify and other technology providers.
- Through Printify and applicable production or fulfillment providers.
- Through payment, shipping, delivery, analytics, and other service providers.
3. How We Use Information
We may use personal information to:
- Process payments and orders.
- Produce, fulfill, and deliver products.
- Provide customer support.
- Manage cancellations, returns, refunds, and replacements.
- Communicate about orders and our Services.
- Operate, maintain, secure, and improve our website and Services.
- Prevent fraud and unauthorized activity.
- Send marketing communications where permitted by law.
- Comply with legal obligations and protect our rights.
For personalized products, information you provide may be shared with Printify and the applicable production provider when necessary to manufacture and fulfill your order.
4. Legal Bases — EU/EEA and UK
Where applicable data-protection law requires a legal basis, we may process personal information based on:
- Contract: to process, produce, fulfill, and deliver your order and provide related customer service.
- Legal obligation: to comply with applicable legal, tax, accounting, or regulatory requirements.
- Legitimate interests: to operate and improve our Services, maintain security, prevent fraud, communicate with customers, and protect our business.
- Consent: where consent is required, including certain marketing or non-essential cookies and similar technologies.
Where processing is based on consent, you may withdraw consent subject to applicable law.
5. How We Share Information
We may share personal information with service providers that help us operate our business, including:
- Shopify, which hosts and powers our online store.
- Printify and applicable production/fulfillment providers, which may receive information necessary to manufacture and fulfill your order.
- Payment providers to process transactions.
- Shipping and delivery providers to deliver orders.
- Technology, analytics, security, customer-support, marketing, and other business service providers.
- Government authorities, regulators, courts, or other parties when required or permitted by law.
The production or fulfillment provider may vary depending on the product, destination, availability, and fulfillment requirements.
If there is an order, product, delivery, return, refund, or replacement issue, please contact Nexora Custom Designs. We may coordinate with Printify and the applicable production or fulfillment provider to resolve the matter.
6. Shopify
Our Services are hosted and powered by Shopify. Shopify may process personal information to provide store hosting, checkout, security, analytics, and other Shopify services.
Where applicable, Shopify may process information independently for certain enhanced services.
For more information about Shopify's processing of personal information and available privacy choices, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
7. Cookies and Advertising
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyze usage, improve Services, and support marketing or advertising where permitted by law.
Depending on your location, you may have rights to control certain cookies, targeted advertising, sale or sharing of personal information, or similar processing.
Where supported and required by applicable law, we may recognize Global Privacy Control (GPC) signals.
8. International Data Transfers
Because we use Shopify, Printify, production and fulfillment providers, payment providers, shipping providers, and other service providers, your personal information may be processed or stored in countries outside your country of residence.
Where applicable law requires safeguards for international transfers, we will use legally recognized safeguards, such as adequacy decisions, Standard Contractual Clauses, or other lawful mechanisms.
9. Data Retention and Security
We retain personal information only for as long as reasonably necessary to provide our Services, complete transactions, maintain required business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
We use reasonable technical, administrative, and organizational safeguards to protect personal information. However, no electronic system or transmission can be guaranteed to be completely secure.
10. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion.
- Request portability of certain information.
- Object to or restrict certain processing.
- Withdraw consent where applicable.
- Opt out of certain targeted advertising, sale, or sharing of personal information.
EU/EEA and UK
Applicable laws may provide additional rights, including access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to complain to a competent data-protection authority.
If applicable law requires an EEA, UK, or other representative, the relevant representative information will be provided as required.
If we appoint a Data Protection Officer, the applicable DPO contact information will be provided as required.
United States
Depending on your state of residence, you may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale or sharing of personal information, and other rights provided by applicable law.
United Arab Emirates
Where applicable UAE data-protection law applies, you may have rights relating to access, correction, deletion, objection, restriction, withdrawal of consent, and other rights provided by applicable law.
You may contact us to exercise applicable privacy rights.
11. Children's Privacy
Our Services are not directed to children, and we do not knowingly collect children's personal information where prohibited by applicable law.
12. Third-Party Websites
Our Services may contain links to third-party websites or services. Those services operate under their own privacy policies and terms, and we are not responsible for their privacy or security practices.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our Services, business practices, service providers, technology, or applicable laws.
When we make changes, we will update the “Last Updated” date above and provide additional notice where required by law.
14. Contact Us
For questions about this Privacy Policy, our privacy practices, or applicable privacy requests, please contact:
Nexora Custom Designs
Email: nexorapersonalized@gmail.com
Where permitted or required by law, we may request reasonable information to verify your identity before processing certain privacy requests.
Where applicable law requires additional legal or business contact information, such information will be provided through the appropriate store or legal-information page.
Nexora Custom Designs
Privacy Policy — Last Updated: September 1, 2026