NEXORA CUSTOM DESIGNS
Original creative work. Thoughtfully designed. Made to order.
Welcome to NEXORA Custom Designs.
We create original artwork and thoughtfully designed products inspired by photography, nature, meaningful moments, and everyday life.
Below you'll find answers to common questions about our designs, products, orders, production, shipping, returns, and customer support.
About NEXORA
What is NEXORA Custom Designs?
NEXORA Custom Designs is a design-focused brand creating original artwork and thoughtfully designed products.
Our collections are created to bring original visual ideas into products made for everyday life, personal spaces, and meaningful moments.
Are NEXORA designs original?
Yes.
Our designs are created by NEXORA Custom Designs. Selected collections feature Original Botanical Photography captured as part of our creative work and developed into finished product designs.
Who creates the designs?
NEXORA is responsible for the creative concept, artwork, photography where applicable, and design development behind our products.
Does NEXORA manufacture the products?
NEXORA creates the artwork, design, and creative direction.
The physical products are produced and fulfilled through third-party production and fulfillment partners. Many of our products are made after an order is placed rather than being held as finished inventory.
Where are NEXORA products made?
The production location may vary depending on the product, fulfillment partner, availability, and delivery destination.
Products & Quality
Are NEXORA products made to order?
Many of our products are made to order.
This means the physical product is generally produced after an order is placed.
Will my product look exactly like the images shown online?
We make every reasonable effort to display our products and designs accurately.
However, slight differences may occur because of screen settings, lighting, materials, printing processes, and normal production variations.
Where can I find product specifications?
Product-specific information is provided on the relevant product page.
Depending on the product, this may include size, materials, colors, variants, care information, and other applicable specifications.
Please review the product information carefully before placing your order.
Are product colors exactly the same as shown on my screen?
Not necessarily.
Different screens and device settings can display colors differently. Actual colors may also vary slightly depending on the product material and printing process.
Orders
How do I place an order?
Select your product and any available options, add the item to your cart, and complete checkout through our online store.
An order confirmation is normally sent after your purchase has been successfully submitted.
Can I change or cancel my order?
Please contact us as soon as possible if you need to request a change or cancellation.
Because many products are made to order, an order may enter production or fulfillment shortly after it is placed. Once production or fulfillment has begun, changes or cancellation may not be possible.
Any applicable consumer rights remain unaffected.
Can I change my shipping address after placing an order?
If you entered an incorrect shipping address, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered production or fulfillment.
Production & Fulfillment
Who produces my order?
Your order is produced through one of our third-party production and fulfillment partners.
NEXORA provides the design and creative direction, while our fulfillment partners handle the physical production and shipping process.
Why can the production location vary?
Different products may be produced through different facilities depending on the product, destination, availability, and fulfillment requirements.
This helps us offer a broader range of products to customers in different markets.
Why are products made to order?
Made-to-order production allows products to be created in response to customer orders rather than requiring large quantities of finished inventory.
Shipping & Delivery
Where do you ship?
Shipping availability depends on the product and destination.
Available shipping options, applicable charges, and delivery information are shown during the purchasing process where available.
How long will my order take to arrive?
An order generally involves two stages:
Production → Shipping & Transit
Production time is separate from carrier transit time.
Actual delivery times may vary depending on the product, destination, shipping method, carrier operations, customs processing, weather, and other circumstances.
Any delivery estimate provided at checkout or in our store information should be understood according to the terms provided there.
Will I receive tracking information?
Where tracking is available, tracking information is normally provided after your order has shipped.
Tracking availability and the level of tracking information may vary by shipping method and destination.
Can products from the same order arrive separately?
Yes.
If an order contains multiple products, items may sometimes be produced and shipped separately because different products may use different production facilities or shipping routes.
Could customs duties, VAT, or import charges apply?
For international orders, customs duties, import taxes, VAT, or other applicable charges may apply depending on the destination and applicable law.
Where such charges are not included in the purchase price or shipping charges, they may be payable by the customer or recipient as required by applicable rules.
Returns, Refunds & Product Issues
What is your return and refund policy?
Our products are often made to order.
Return, cancellation, replacement, and refund eligibility depends on the circumstances of the order, our applicable policies, and any mandatory consumer rights that apply to your purchase.
Please review our Return & Refund Policy for complete information.
Nothing in our policies is intended to limit consumer rights that cannot legally be excluded or restricted.
What if my product arrives damaged or defective?
Please contact us promptly if your product arrives damaged, defective, or has another production-related issue.
Please provide your order number and clear photographs of the product and, where relevant, the packaging.
We will review the issue and, where appropriate, work with our production or fulfillment partner to help resolve it.
What if I receive the wrong product?
Please contact us as soon as possible if you believe you received an incorrect product.
Include your order number and clear photographs of the item received so that we can investigate and assist you.
What if I selected the wrong size, color, or variant?
Please carefully review the product details, available options, and size information before completing your purchase.
Because many products are made to order, an incorrectly selected size, color, or variant may affect your return or replacement options.
Any applicable statutory consumer rights remain unaffected.
What if my order is lost or significantly delayed?
Please check your tracking information first.
If your shipment appears to be lost, unusually delayed, or affected by a delivery issue, contact us with your order number so we can help investigate.
Original Artwork & Intellectual Property
Can I use NEXORA artwork for my own projects?
NEXORA's original artwork, photography, designs, graphics, product images, written content, and other creative materials may be protected by applicable intellectual-property laws.
Unless expressly permitted, they may not be copied, reproduced, modified, redistributed, resold, or used commercially without appropriate permission.
Can I download NEXORA's original photographs?
Our original photographs and artwork are not offered as free stock imagery unless a specific product, license, or written permission expressly states otherwise.
Can I use NEXORA designs commercially?
Commercial use is not permitted unless you have received explicit written permission or an applicable license from NEXORA.
For licensing inquiries, please contact us.
Payments & Checkout
Is checkout secure?
Our online store uses Shopify's commerce and checkout infrastructure together with the payment methods available for your location.
Payment information is processed through the applicable payment provider and checkout systems.
For your security, please do not send complete payment-card details to us through email, social media, or other unofficial channels.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your country or region and the payment methods available for your order.
Will I receive an order confirmation?
Yes.
After a successful purchase, an order confirmation is normally sent to the contact information provided during checkout.
If you do not receive one, please check your spam or junk folder and contact us if necessary.
Customer Support
How can I contact NEXORA?
If you have a question about a product, order, shipping, or another store-related matter, please contact us through our official Contact page.
For order-related questions, please include your order number whenever possible.
What information should I provide about a product issue?
To help us investigate efficiently, please provide:
Order number
Description of the issue
Clear photographs of the product
Photographs of the packaging, where relevant
Additional information may be requested when necessary to assess the issue.
Before You Order
What should I check before placing my order?
Before completing your purchase, we recommend reviewing:
Product description
Size and variant information
Product specifications
Shipping information
Applicable delivery estimates
Return & Refund Policy
This helps you make an informed purchasing decision.
Where can I find your store policies?
Our applicable store policies are available through the relevant links on our website and may include:
Return & Refund Policy
Shipping Policy
Privacy Policy
Terms of Service
Legal Notice
Other applicable store information
These policies provide more detailed information than this FAQ.
The NEXORA Difference
What makes NEXORA different?
NEXORA begins with the creative work.
Our goal isn't simply to place artwork on products. We create visual pieces with intention—often beginning with original photography and transforming a real moment into something designed to be lived with.
A flower, captured.
A feeling, designed.
Still Have a Question?
We're here to help.
If you couldn't find the answer you're looking for, please visit our Contact page and send us your question.
NEXORA CUSTOM DESIGNS
Original creative work. Thoughtfully designed. Made to feel personal.